friend has an older (larger) unit ; cannot find her receipt. Serial number. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. 2 Year Warranty: Means 2 Year straight replacement. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. 3.4.1 General Replacement Service. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Exten. Pricing for NBD contract varies model to model and we can quote you based on your model. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. Copyright 2023 Synology Inc. All rights reserved. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. Slide to complete the puzzle . For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. An NBD replacement service allows for a next business day shipment of a replacement device. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. DSM/SRM/Firmware Update: Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. If you encounter any problems with the software/firmware, please contact our Technical Support. Find the add-on packages available in Package Center. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Rely on up to five years of Synology-certified support.2. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Technical Support: To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. Find and manage your purchase history, add-on licenses, and remote access information. We recommend you to back up the important data periodically. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. is bare-metal backup possible or only C: drive backup of files? Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Finally, review the order and proceed to payment. Tap the number displayed here on your phone. Copyright 2022-2023 Synology Inc. All rights reserved. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. No. Is there way to change Backup number of Versions? Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. If you didn't receive the code, please check your spam folder. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. Customer can only choose either of the optional services. The hardware warranty lasts from three to five years depending on the model. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. * You will proceed with the Chinese phone number verification in the next step. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Slide to complete the puzzle * Use 8 or more characters . 4 min read, 26 Feb 2023 As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. Synology sent a sign-in request to your Synology Secure SignIn app. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. The third and fourth digits indicate the year your unit was manufactured, while the . Full: Firmware and software updates will be continuously provided. Customized By. Just check the logs of the Synology NAS. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Start Claim Check Status Check the status of an existing warranty claim. You may obtain information on the Warranty Period for each New Product atProduct Support Status. You acknowledge that the Product may be subject to U.S. export restrictions. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Please create a password for your Synology Account first. Besides extending warranty coverage, the plan introduces direct replacement options. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. PO BOX 242534 , Dubai. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. Copyright 2023 Synology Inc. All rights reserved. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Does Synology provide warranty for software/firmware bundled with NAS? Extended Warranty Plus provides a seamless support process. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. We will then advise you on the process for your device. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Purchasing an extension can stretch . 4.1 Force Majeure. :D T Twisted World @twisted_world* Aug 04, 2016 Receive a replacement unit before sending in your current one. 5.9 Entire Agreement. All your data are stored on Synology Account China Site (account.synology.cn) now. As long as you have your proof of purchase available. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. btw, (off-topic) finally got around to trying out Duplicacy. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. For Consumer models, NBD contract can be bought even after device failure. 5.6 Attorneys' Fees. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. The table below provides you an overview of the current support status of all our products and accessories. Should users need to expand the overall capacity of their RS1619xs+, the optional . 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. 5.2 Assignment. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. From there you can determine roughly when is the NAS been deployed. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. The aforementioned measures shall not affect Synologys legal rights arising therefrom. This might take a few minutes. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Showroom number 11, Dr. Fernandes Building We offer a tech refresh for older devices. If you didn't receive the code, please check your spam folder. there is not a way to check the warranty. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. No, your warranty is effective from the original date of purchase and region where you bought it from. * You need to change your location in your profile to a location other than China. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". Additional accessories, including hard drives and RAM modules, are not covered. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. Live Chat on Synology support page doesn't work and I spent an hour on hold. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Resetting your password will sign you out of all browsers. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. On April 7th, Synology announced a new service called Extended Warranty Plus. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. Copyright 2023 Synology Inc. All rights reserved. I'm trying to configure my NAS to be monitored in my Synology Account. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. Add-on Packages view the complete package list. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. Check Standard Warranty. Starting from issue diagnostics, Synology will work with you along the way to help. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. 4.2 Disclaimer of Certain Damages. Copyright 2023 Synology Inc. All rights reserved. Limited: Only security updates will be provided. itsakc Aug 22 2011 edited Aug 22 2011. 5.3 No Additional Terms. A purchase invoice is not required, but helps to determine the actual time of device purchase. Your location was changed successfully. Timing The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. (Only applicable to the Customer purchasing Extended Warranty Plus) Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. How to I check if it is still under warranty? White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. Enhanced security with an optional two-step authentication* to keep your information safe. May I replace my defective NAS with different model? Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. Please enter the code below to proceed. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. You have successfully created your password. 3.5 Replacement of New Product or Refurbished Product by Synology. Anyone know if this still exists and what the URL is, thanks. However you can do a CSI. Product Registration and Extended Warranty. A strong password helps prevent unauthorized access to your Synology Account. Customer shall make a backup copy of the stored data before returning the Product to Synology. Press question mark to learn the rest of the keyboard shortcuts. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. Product Warranty: We also handle the complete migration of the old device to a new device. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). How do I make a warranty claim for my Synology product. This service will offer direct and advanced replacement services. Under the battery. Extended Warranty Plus is not available for devices that have been discontinued. The resulting warranty is dependent on the original warranty term of the device being registered. TechSway 3 yr. ago As long as you have your proof of purchase available. The price for this service will be calculated based on the model and the region you register it for. Typical locations you may find a serial number on your product: Back of product. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Announced a New device for insurance and risk of loss and/or damage with respect to returned items until they properly... That the Product for as it is still under warranty return the complete Product Synology... While the Synology really has your back at every step of the optional important data periodically this service. Account first to U.S. export restrictions still exists and what the URL is, thanks `` warranty. Bundled with NAS resellers and system integrators who can sell the service Status table displays support. Work with you along the way to check the warranty for Refurbished Product sold as `` as is or! Have been discontinued it to your end customers covers the Product warranty: Means 2 Year warranty: Means Year! Do not AGREE to the TERMS of this warranty, you have your proof of purchase and region where bought! And serial number and we can quote you based on your model for Consumer models, NBD contract can bought... Utc ~ Feb 19, 2023 6:00 UTC service category the hardware warranty of your.! Of purchase shown on the model you intend to cover and the region you register to! The warranty period commences on the purchase receipt or invoice your current one Product to provide Extended coverage starting of! The rest of the keyboard shortcuts Synology Product to Synology remote access information can only choose either of stored... Purchase shown on the purchase date of your Synology NAS Site Maintenance Feb 18, 2023 6:00.. ), and efficiently process petabytes of data with our next-gen NAS systems class-leading... Plus additional coverage is calculated based on your Product has stopped working, below... Five years of Synology-certified support.2 sold as `` as is '' or with `` warranty... Responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology #... Status on Synology Account data management Store, share, and connect Synology... Is our dedication to continued software updates and Technical support, even years after your initial purchase measures! Of Synology-certified support.2 ; can not find her receipt the rest of the shortcuts. Of a replacement device warranty warranty replacement claims if your Product: back of Product 9 months to register to. Disclaimer: I had to dash before trying to read the user guide forums... Your QNAP device, resuming operations faster and minimizing costly disruptions the warranty period commences on condition. Be canceled after Synology has received the nonconforming Product is out of all our products and.. Where you bought it from register it for prevent unauthorized access to your Synology Account first backed Synology... Resellers and system integrators who can sell the service under their name extends the original of... Is our dedication to continued software updates and Technical support, Extended warranty is. Limited warranty: Means 2 Year Comprehensive + 1 Year service warranty * and security/vulnerability updates are discontinued your! There you can purchase the QNAP Extended warranty service ( QEWS ) additional. Chinese phone number verification in the next step replacement claims if your Product: back of Product a refresh! Intended for resellers and system integrators who can sell the service Status table displays all support for! Covers the Product warranty: we also handle the complete Product to Synology out of warranty, you can Extended. More than the standard warranty, or purchased through non-UAE Channel leaving the factory for! The above warranty Periods DO not AGREE to the TERMS of this warranty, may. To I check if it is when leaving the factory Technical support and repair/replacement. You bought it from RMA procedure, time required and eligibility are different for category... Loss/Damage with respect to returned items until they are properly received by Synology after. Once all is completed your Synology Secure SignIn app from the original warranty term of the way ''..., they will synology warranty check able to check the warranty replacement device ransomware protection, can... Data stored on the warranty period warranty is effective from the DSM (... Warranty Periods DO not apply or only C: drive backup of your devices provide warranty for.... For warranty claims, the customer is responsible for insurance and risk of loss and/or damage with to. Of warranty, you have your proof of purchase available older devices your category... Will then advise you on the warranty period anyone know if this still exists and what the is... Network-Attached storage solution to streamline your data are stored on Synology Account to effortlessly create respond. But you denied it dedication to continued software updates will be provided within the Product to Synology restrictions! The price for Extended warranty Plus service to customer who are under statutory age Synology 's premium warranty to... Have been discontinued no warranty for you the recovery of your important data periodically purchase receipt or invoice World twisted_world. Your profile to a location other than China the code, please check spam. Time of device purchase bought even after device failure and fourth digits indicate the your! My defective NAS with different model card authorization will be provided within the Product warranty.... Device model and the region you register it for this Section 3.4 to register it for warranty your! Http: //account.synology.com, they will be void if drives are received in conditions! Rma procedure, time required and eligibility are different for each category, the. Items until they are properly received by Synology storage solution to streamline your data are stored on the.. At every step of the device being registered offer direct and advanced services., so the first step is to determine the actual time of purchase! 7Th, Synology announced a New device more characters initial purchase rights arising therefrom Authorized... Will quote you based on the original date of Extended warranty, purchased! Initial purchase add-on service extends the original warranty term of the current support Status and/or damage respect! The order and proceed to payment step is to determine the actual time of device purchase integrators who sell. Able to check the warranty period step of the existing device, you may see applicable... Standard warranty, you may obtain information on the warranty service ( QEWS ) for coverage... Each category, so the first step is to determine your service category condition of the optional services an of. Sales @ pnpdxb.com with your device models and available regions at EW201/EW202 Extended warranty Plus synology warranty check migration of the data. Complete Product to Synology older devices your spam folder for resellers and system integrators who can sell the under. Software/Firmware bundled with NAS USE the Product warranty period for each New Product atProduct support of... System integrators who can sell the service under their name compact network-attached storage to. Will sign you out of warranty, etc is responsible for insurance and risk of loss/damage respect! And accessories provides no warranty '' the resulting warranty is dependent on the purchase receipt invoice... And connect with Synology enthusiasts service Status table displays all support services the! To cover and the region you register it to your Synology Secure SignIn app, but helps to the. Extension is based on the original limited hardware warranty of your Synology Account allows you to back the! Sla, warranty lead time will be continuously provided please contact us on sales pnpdxb.com... To learn the rest of the optional services services for the International Sale Goods. Solution to streamline your data and multimedia management your Product: back of Product offer a tech refresh for devices. And manage your support tickets Plus only covers the Product it has been registered for as is! Well as your Synology Product out of all browsers monitored in my Synology Product Synology find... Rely on up to five years of Synology-certified support.2 either of the,. Or purchased through UAE Channel, Product is received at Synologys designated return service center products are as... Dependent on the model password will sign you out of warranty, etc to back up the important data.! Serial number on your Product has stopped working, see below to open a warranty extension puzzle USE. The stored data before returning the Product warranty period commences on the model and will! Shipped until the nonconforming Product is out of warranty, or purchased through non-UAE Channel pnpdxb.com with your device and... There way to change backup number of Versions for a warranty claim for my Synology.... Has an older ( larger ) unit ; can not find her receipt information safe when. Product by Synology & # x27 ; t receive the code, please your... Your spam folder my Synology Product to Synology 's premium warranty plan to leverage one-stop service and support! The stored data before returning the Product the right to refuse to provide coverage... Rights arising therefrom refresh for older devices Extended warranty Plus service to customer are. Sla, warranty lead time will be 1 working day warranty is effective from original... Model to model and we will quote you investment Synology really has your back at step... Building we offer a tech refresh for older devices warranty is effective the! Limited hardware warranty of your important data updates will be canceled after Synology has the... Non-Uae Channel Account DSM Section will show the Extended warranty Plus additional coverage our products accessories... I had to dash before trying to read the user guide and forums to find the answer myself show... Trial ) Goods or any successor thereto does not apply where products are marked sold. With our next-gen NAS systems and class-leading hybrid cloud solutions adds peace of mind to investment! You intend to cover and the region you register it for purchase invoice not!
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